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My Soul Kart
My Soul Kart

Returns & Refunds

Returns & Refunds

What is your return window?

You can request a return within 7 days of delivery, provided the item remains unused and in its original condition.

How do I request a return?

Contact my soul kart with your order number and reason for return. We’ll guide you through the next steps.

What condition must items meet?

Returned items must be unused, undamaged, and packaged securely with original tags and accessories included.

When will I receive my refund?

Once approved and inspected, refunds are issued to your original payment method within 5–7 business days.

Who pays return shipping costs?

Return shipping costs are generally the customer’s responsibility unless the item arrived damaged or incorrect.

Are any items non-returnable?

Sale, personalized, and used items may be non-returnable. Please contact us before sending anything back.

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